Convai LipSync Service Down

Incident Report for Convai

Resolved

All systems are fully functional now.

Posted Apr 17, 2025 - 16:18 UTC

A fix has been implemented and we are currently monitoring the rollout.

Posted Apr 17, 2025 - 15:01 UTC

The issue has been identified and a fix is underway.

Posted Apr 17, 2025 - 14:25 UTC

Due to an outage in Convai's Lip Sync Service, character interactions with face animation enabled are failing.

Posted Apr 17, 2025 - 09:00 UTC

This incident affected: Character API (Character APIs (GPRC)) and Playground UI (Convai Playground).